12jat Privacy Policy

Our Commitment to Your Privacy

At 12jat, we take your privacy seriously. This Privacy Policy explains how 12jat collects, uses, discloses, and safeguards your personal information when you access our website and use our services — including cricket betting, live casino, slots, crash games, and all other products available on our platform. Please read this policy carefully before using our services.

By creating an account and using 12jat, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, you must discontinue use of our platform immediately. This policy applies to all users, whether you are based in Dhaka, Chittagong, Sylhet, Khulna, or anywhere else across Bangladesh.

Information We Collect

To deliver a secure and personalised experience, 12jat collects certain categories of information from users who register and interact with our platform. The categories of personal data we collect include:

• Identity Information: Full name, date of birth, username, and copies of government-issued identification documents required for account verification.
• Contact Information: Email address, mobile phone number, and residential address provided during registration or subsequent account updates.
• Financial Information: Transaction records, deposit and withdrawal history, bKash or Nagad account references, and payment method details used to process financial transactions on the platform.
• Technical Information: IP address, browser type and version, device identifiers, operating system, referring URLs, and session activity logs collected automatically when you access 12jat.

We collect only the minimum personal data necessary to provide you with a complete, functional, and compliant gaming experience. We do not collect sensitive personal categories such as racial or ethnic origin, political opinions, or health data unless specifically required by applicable law.

How We Use Your Information

12jat processes your personal information strictly for the following legitimate purposes:

• To create and manage your player account, including identity verification and age confirmation to ensure only players aged 21 and above can access real-money services.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported Bangladeshi payment methods, and to maintain accurate financial records.
• To provide customer support, respond to inquiries, resolve disputes, and communicate important account-related updates including bonus notifications and security alerts.
• To improve and personalise platform features, including game recommendations based on your activity, regional promotions for Bangladeshi users, and platform usability testing.
• To comply with legal obligations, including anti-money laundering (AML) and responsible gaming regulations, fraud detection, and responding to lawful requests from competent authorities.

Cookies and Tracking Technologies

12jat uses cookies and similar tracking technologies to enhance your browsing experience, analyse platform usage patterns, and support essential security functions. Cookies are small data files stored on your device when you visit our website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

You can adjust your browser settings to refuse or delete cookies at any time. However, please note that disabling cookies may affect the functionality of certain features on the 12jat platform, including maintaining your login session and game preferences. Our essential security cookies cannot be disabled as they are necessary for the platform to operate safely.

Disclosure and Sharing of Your Data

12jat does not sell, rent, or trade your personal information to any third party. We may, however, share your data in the following strictly limited circumstances:

• Service Providers: Vetted third-party vendors who assist 12jat in operating the platform — including payment processors, KYC verification partners, game software providers, and IT infrastructure companies — are granted access only to the data strictly necessary to perform their contracted services. All such partners are contractually bound to maintain confidentiality and may not use your data for any other purpose.
• Legal Requirements: We may disclose your personal information if required by law or in response to valid legal proceedings, court orders, or requests from authorised government bodies. Such disclosures are made only to the extent required and always in accordance with applicable legal obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business assets, your personal information may be transferred as part of that transaction. You will be notified in advance via the email address registered on your account, and this Privacy Policy will continue to govern your data.

In all other circumstances, your personal data remains strictly within 12jat's internal systems and is not shared with, disclosed to, or accessible by any external party without your explicit prior consent.

Data Retention

12jat retains your personal information only for as long as is reasonably necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When you close your account, we will retain your data for a minimum period required by applicable regulations before securely deleting or anonymising it.

Transaction records and financial data may be held for a longer period to comply with anti-money laundering obligations and applicable financial regulations. All retained data continues to be protected by the same security standards described in this policy throughout the retention period.

Your Rights Regarding Your Personal Data

As a user of 12jat, you have the following rights in relation to the personal information we hold about you. To exercise any of these rights, please contact our privacy team at [email protected]:

• Right of Access — you may request a copy of the personal data we hold about you at any time.
• Right to Rectification — if any information we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to Erasure — subject to legal retention obligations, you may request the deletion of your personal data upon account closure or withdrawal of consent.
• Right to Restrict Processing — you may request that we limit how we use your data in certain circumstances, such as while a dispute or complaint is under review.
• Right to Data Portability — you may request a structured, machine-readable copy of the personal data you provided to us, to be transferred to another service provider.

We will respond to all rights requests within a reasonable timeframe. Identity verification may be required before we can process your request, to ensure we do not disclose your data to an unauthorised individual.

How We Protect Your Data

12jat implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive account information, strict access controls with role-based permissions for internal staff, regular security audits and vulnerability assessments, and automated monitoring systems designed to detect and respond to unusual activity.

While we make every reasonable effort to protect your data, no method of transmission over the internet or method of electronic storage is completely secure. If you suspect any unauthorised access to your 12jat account, please contact our support team immediately at [email protected].

Third-Party Services and Links

The 12jat platform integrates with a number of third-party services to deliver a complete gaming experience, including game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi, as well as payment partners including bKash, Nagad, and Rocket. These third parties operate under their own privacy policies, and 12jat is not responsible for the data practices of any external provider.

We encourage you to review the privacy policies of any third-party service you interact with through our platform. 12jat's Privacy Policy governs only the data practices of 12jat itself and does not extend to any third party, regardless of whether that third party is listed or recommended on our platform.

Children's Privacy and Age Restrictions

12jat's services are strictly intended for individuals aged 21 years and above. We do not knowingly collect, process, or store personal information from anyone under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that information from our systems. If you believe a minor has registered on 12jat, please notify us immediately at [email protected] so we can investigate and take appropriate action.

Changes to This Privacy Policy

12jat reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will update the effective date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of 12jat following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we protect your information. The most current version of this Privacy Policy will always be available at this URL.

Contact Our Privacy Team

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 12jat handles your personal data, our dedicated privacy team is available to assist you. We aim to respond to all privacy-related enquiries within 5 business days.

Email us at: [email protected]